Shipping Information

MotsuToys ships all over the world straight from our warehouse in the Netherlands! So no waiting around for your package and no unexpected import fees, but quick and affordable shipment. Check out the rate and delivery time below:

CountryDelivery methodOrder beforeDelivery timePriceFree Delivery from
Belgium
Denmark
France
Germany
Luxembourg
The Netherlands
United Kingdom
GLS21:00 CET1-4 working days€6,95€80,00
Belgium
Denmark
France
Germany
Luxembourg
The Netherlands
United Kingdom
UPS12:00 CETNext working day€9,95€80,00*
Belgium
Denmark
France
Germany
Luxembourg
The Netherlands
United Kingdom
DPD Parcelshop15:30 CET1-4 working days€7,50€80,00*
GermanyDHL21:00 CET2-4 working days€4,95€80,00
ItalyGLS21:00 CET2-7 working days€7,95€80,00
ItalyUPS12:00 CETNext working day€10,95€80,00*
Austria
Finland
Portugal
Spain
Sweden
GLS21:00 CET2-4 working days€9,95€90,00
Austria
Finland
Portugal
Spain
Sweden
UPS12:00 CETNext working day€12,95€90,00*
Austria
Finland
Portugal
Spain
Sweden
DPD Parcelshop15:30 CET2-4 working days€10,50€90,00*
Greece
Ireland
GLS21:00 CET5-10 working days
2-5 working days
€9,95€90,00
Greece
Ireland
UPS12:00 CETNext working day€12,95€90,00*
Czech Republic
Poland
Slovenia
GLS21:00 CET2-5 working days€12,00€100,00
Czech Republic
Poland
Slovenia
UPS12:00 CETNext working day€15,00€100,00*
Czech Republic
Poland
Slovenia
DPD Parcelshop15:30 CET2-5 working days€12,55€100,00*
Croatia
Hungary
Slovakia
GLS21:00 CET2-5 working days€12,00€100,00
Croatia
Hungary
Slovakia
UPS12:00 CETNext working day€15,00€100,00*
Estonia
Latvia
Lithuania
GLS21:00 CET2-7 working days€15,00€120,00
Estonia
Latvia
Lithuania
UPS12:00 CETNext working day€18,00€120,00*
Estonia
Latvia
Lithuania
DPD Parcelshop15:30 CET2-7 working daysays€15,55€120,00*
Bulgaria
Cyprus
Malta
Romania
GLS21:00 CET2-7 working days€15,00€120,00
Bulgaria
Cyprus
Malta
Romania
UPS12:00 CETNext working day€18,00€120,00*
SwitzerlandUPS12:00 CETNext working day**€19,95€120,00
SwitzerlandGLS21:00 CET5-10 working days**€26,95€120,00*
SwitzerlandDPD Parcelshop15:30 CET2-5 working days**€17,50€120,00
NorwayUPS12:00 CETNext working day**€18,00€120,00
NorwayGLS21:00 CET2-7 working days**€15,00€120,00*
United States
Canada
Puerto Rico
UPS12:00 CET1-2 working days**€25,00€120,00
United States
Canada
Puerto Rico
B-Post International15:30 CET2-7 working days**€20,00€120,00**
AustraliaUPS12:00 CET3-5 working days**€30,00€150,00*

* Free shipping applies on the cheapest option
** Delivery time might vary depending on customs handlins time

Shipping F.A.Q.

Will you ship my order discreetly?
Of course! Your privacy is very important to us. Click here to read more about our discreet shipping.  

Can I track my order?
Yes, we'll automatically send out a tracking code once your order is ready to be shipped. You'll get this email whether you have an account with us or not. 

Why haven't I received a tracking code?
It might take a while for your tracking code to be sent, or you might have accidentally entered the wrong email address. Be sure to check your spam folder, too. 

If it's been longer than 2 days, send us an email with your order number and we'll look into it! 

My tracking code isn't working.
We send out a tracking code when your order is ready to be picked up by a shipping company, but it might not work until the shipping company scans the label. Again, if it's been longer than 2 days, send us an email with your order number and we'll look into it! 

My order is taking really long to arrive, what should I do? 
If you suspect something went wrong with shipping please contact us and we'll try to resolve it as quickly as possible! 

Which shipping options do you offer?
This depends on where you're ordering from! We can always ship to your personal address, but some shipping methods, like DPD and DHL Packstation are not available in all countries. You'll see which options are available to you during checkout. 

When will my pre-order be sent?
Your order will always be sent in one piece. That means that if one of the items is a pre-order nothing will ship until that item is in stock. The listed date is always an estimate; factors like customs can affect this. 

If you don't want to wait for items, place two separate items: one with the things which are in stock right now and one with your pre-orders. 

Will I get in trouble with customs? 
Are you in the E.U.? Then your order will not pass any customs checkpoints, as we ship from our warehouse in the Netherlands and the E.U. has a single market, with free movement of goods. 
Are you in Switzerland, Norway, Iceland, Turkey or the U.S.? Customs may check your order. Whether customs will seize your order depends on what you ordered and of course on your local laws. 

What countries do you ship to and how much does it cost? 
Please refer to the table above.