Can I return a product?

You can return any items that are undamaged and unopened*. Send them to:

Motsutoys B.V.
Schoterhoek 2
2441 LD Nieuwveen
The Netherlands

Important: If you’d like to return a product or package, please contact our customer service first. They will request a return shipping label for you.

We will process the refund once we have received the shipment and had time to inspect it, to make sure nothing has been opened or damaged.

Please also refer to our Return Policy.

*Lots of items you order online can be returned even after you opened them, but sex toys are a little different because of hygiene laws. Sex toys can only be returned unopened. After all, you wouldn’t want to receive an onahole that someone else might have already used either, would you?