Orders: update, cancel or return

Does Motsutoys use discreet shipping?
Absolutely! We understand that your privacy is important to you, and that's why we'll always make sure anything we ship is discreet. We use a plain cardboard box without images, brands, logos or our name, and even the return address on the label is discreet...
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Can I cancel my order?
Yes, contact customer service for this. However, keep in mind that our warehouse works quickly, and that your order will often be packed, labelled and placed into a shipping container within 30 minutes of you placing your order...
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Can I change my address?
Yes, please contact customer service with any address changes or updates. Keep in mind that this is something that we, and the shipping company, have to process manually so it will take a little while to update.
Note: changing...
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Can I return my order?
You can return any items that are undamaged and unopened*. Send them to: Motsutoys (HC)
Fahrenheitstraat 11
6003DC Weert
the Netherlands We will process the refund once we have received the shipment and had time to inspect it, to make...
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Can I cancel my pre-order?
Yes, it is possible to cancel your pre-order. Contact us to let us know you’ve changed your mind and we’ll process everything for you.
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