Pre-Orders

A pre-order is an order for an item that is not yet in stock. Whenever we have a new shipment of items coming in you can let us know ahead of time that you want to order some by placing an order. Then, we will shop it as soon as possible, which might...

Your order will be shipped when all products are in stock. This means that if your order has both regular products and pre-ordered ones, your order won’t ship until the pre-ordered ones arrive in our warehouse. If you want the items that are in...

We always do our best to give an estimated shipping time on the product’s page. However, we can never be 100% certain about the date, since the actual date of arrival depends not only on the bulk shipment from Asia to the Netherlands but also on...

Yes, usually it is possible to take full advantage of a sale or special offer and get a great price on products before they are even in stock! You can use MotsuToys discount codes and coupons you get through our Read More

Yes, it is possible to cancel your pre-order. Contact us to let us know you’ve changed your mind and we’ll process everything for you.

This depends on when we next have a large restock which includes new products. We don’t have a set schedule for this. We don't have set dates on which we receive new items. In order to keep costs down, we ship restocks by sea and order in big ...

Ordering larger numbers of onaholes at once allows us to keep the prices low, so unfortunately we generally can’t add a single item to these orders. However, if you have your eye on something specific and you think more customers would be interested...