What is a pre-order, anyway?
A pre-order is an order for an item that is not yet in stock. Whenever we have a new shipment of items coming in you can let us know ahead of time that you want to order some by placing an order. Then, we will shop it as soon as possible, which might...
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What if my order has regular products and pre-orders?
Your order will be shipped when all products are in stock. This means that if your order has both regular products and pre-ordered ones, your order won’t ship until the pre-ordered ones arrive in our warehouse. If you want the items that are in...
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When can I expect my pre-order?
We always do our best to give an estimated shipping time on the product’s page. However, we can never be 100% certain about the date, since the actual date of arrival depends not only on the bulk shipment from Asia to the Netherlands but also on...
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Can I buy pre-orders during a sale, or use coupons?
Yes, usually it is possible to take full advantage of a sale or special offer and get a great price on products before they are even in stock! You can use MotsuToys discount codes and coupons you get through our Read More
Can I cancel my pre-order?
Yes, it is possible to cancel your pre-order. Contact us to let us know you’ve changed your mind and we’ll process everything for you.
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When will there be more pre-order products?
This depends on when we next have a large restock which includes new products. We don’t have a set schedule for this. We don't have set dates on which we receive new items. In order to keep costs down, we ship restocks by sea and order in big ...
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Is it possible to pre-order a specific onahole?
Ordering larger numbers of onaholes at once allows us to keep the prices low, so unfortunately we generally can’t add a single item to these orders. However, if you have your eye on something specific and you think more customers would be interested...
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