Frequently Asked Questions
Shipping and Delivery
COVID-19 and shipping
Where does Motsutoys ship from?
Will customs check my order, and will that be a problem?
My tracking isn't working
Which countries does Motsutoys ship to?
Does Motsutoys use discreet shipping?
Can you ship my item without packaging?
Why can't I select a parcelpoint/pickup point?
Can I change my address?
Can I return my order?
Can I have items delivered on a specific date?
Can you delay shipping?
Products
Can I return a product?
I am unhappy with a product, what now?
When will products be restocked?
Will you add a specific product to your shop?
Can you recommend a product?
What kind of lubricant should I use?
Orders: update, cancel or return
Does Motsutoys use discreet shipping?
Can I cancel my order?
Can I change my address?
Can I return my order?
Can I cancel my pre-order?
Security, Safety and privacy
Does Motsutoys use discreet shipping?
Is payment discreet?
Are my data safe and private with MotsuToys?
Pre-Orders
What is a pre-order, anyway?
What if my order has regular products and pre-orders?
When can I expect my pre-order?
Can I buy pre-orders during a sale, or use coupons?
Can I cancel my pre-order?
When will there be more pre-order products?
Is it possible to pre-order a specific onahole?
