Frequently Asked Questions
Shipping and Delivery
COVID-19 and shipping Where does Motsutoys ship from? Will customs check my order, and will that be a problem? My tracking isn't working Which countries does Motsutoys ship to? Does Motsutoys use discreet shipping? Can you ship my item without packaging? Why can't I select a parcelpoint/pickup point? Can I change my address? Can I return my order? Can I have items delivered on a specific date? Can you delay shipping?
Products
Can I return a product? I am unhappy with a product, what now? When will products be restocked? Will you add a specific product to your shop? Can you recommend a product? What kind of lubricant should I use?
Orders: update, cancel or return
Does Motsutoys use discreet shipping? Can I cancel my order? Can I change my address? Can I return my order? Can I cancel my pre-order?
Security, Safety and privacy
Does Motsutoys use discreet shipping? Is payment discreet? Are my data safe and private with MotsuToys?
Pre-Orders
What is a pre-order, anyway? What if my order has regular products and pre-orders? When can I expect my pre-order? Can I buy pre-orders during a sale, or use coupons? Can I cancel my pre-order? When will there be more pre-order products? Is it possible to pre-order a specific onahole?
